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Accessibility

At The Greenway Hotel and Spa Cheltenham we understand that accessibility, including the need for hotels with disabled access, is a responsibility as well as a necessity. Outlined below is some information which we hope will ensure you enjoy your visit to The Greenway Hotel, regardless of whether your life is affected by a medical condition, disability, impairment or specific learning ability. We have tried to include as much accurate detail as possible in our Access Statement, but would welcome your feedback in order to continuously improve on the information we give. Our management team and staff are trained to accommodate guests with accessible needs, and we look forward to welcoming you. As a hotel with disabled access, we offer a range of suitable facilities including a fully accessible bedroom. Our Reservations Department can assist with all your queries on accessibility including:

Car Parking and Arrival

There are car parking spaces available a short distance from the main entrance to the hotel. For those requiring disabled access parking, immediately in front of the house – approximately 3 metres from the front door – a clearly marked disabled parking bay is available. The hotel can be accessed by a full ramp at the main entrance. Access to Reception is on the ground floor and directly by the main entrance to the hotel. Full Porterage is offered providing assistance on your arrival with luggage. The car park and paths are all at one level; well-lit and within fully landscaped gardens.

Reception

The reception desk is situated on the left hand side of the main entrance hall, which is level throughout. Alternatively, we are able to offer a seated check in service away from the desk if this is more suitable. Reception has a wooden floor with a large rug. Guests will be shown the lounge; bar; dining room, spa and their bedroom.

Accomodation

We do not have designated accessible rooms, but certain requests can be accommodated. Please call the hotel on 01242 862 352 with your requirements. Emergency escape procedures are in each bedroom. In the event of an emergency, our management and operational team will designate a member of staff to assist guests with specific needs. This can be arranged on check-in. Bedroom flooring is carpet. All bedrooms have en-suite bathrooms. All bathroom floors are tiled. Rubber anti-slip bath mats are provided in the bathrooms. The Lodge is situated away from the main hotel at the bottom of the drive. This is a 2 minute walk from the main hotel. The Lodge has its own car parking space available a short distance from its main entrance. Emergency escape procedures are in each bedroom.

Restaurant

The Restaurant is situated on the ground floor with access via a stone floored corridor. Lighting is ‘natural daylight’ and the lighting levels are controlled by dimmer switches and wall lighting. The flooring within the actual restaurant is carpet. We are able to cater for varying dietary requirements – please speak to our Restaurant Manager on duty. Breakfast consists of a buffet style continental selection; whilst fruit juice, tea,coffee, toast and cooked dishes are served. We would be delighted to serve you a continental selection if required.

Menus available in large print

Our onsite restaurants – The Garden Room and The Spa Café – both offer menus with large print.

Assistance dogs welcome

We welcome assistance dogs and provisions can be made for your assistance dog to stay with you in your room during your stay.

Public areas

The corridors are well lit. Access to the lounge, bar, dining room and the spa are all situated on ground level. The lounge & bar is situated on the ground floor. The room has a mixture of seating with sofas and chairs as well as high chairs with arms, together with low and high coffee tables. Lighting is ‘natural daylight’ and overhead lighting and table lamps placed around the room.

The Spa

The spa can be accessed from the main hotel through a ground floor corridor and through the brasserie. The spa has its own car parking space available a short distance from the main entrance to the spa. The spa is accessed by a small ramp to the main entrance. Access to reception is on the ground floor and directly through a small corridor. All changing rooms and the disabled toilet is situated on the ground floor. The access to the pool, treatment room and the gym are all on the ground floor also. Main entrance floor and the Spa Café is wood flooring. All therapy rooms and wet areas are tiled.

Function Suites/Conference Rooms

The furniture provided in these rooms are moveable and chairs with or without arms can be provided. Specialist furniture and equipment can be provided on request, with advance notice of your requirements.

Terrace Gardens

There is a lawned garden area which can be accessed from the bar door. Tables and chairs are provided for outdoor seating arrangements. There are extensive grounds which are on one level and accessible (various surfaces).

Additional Information

The fire alarm system uses bells. We are able to provide assistance if you make us aware of this requirement. Our manager on duty will be made aware of any guests that require assistance in the event of an emergency evacuation. We are pleased to offer a large print version of our menu. Please advise on making your reservation or on the Concierge form provided if you require this service. Please inform us of any dietary requirements that you have.

Please contact our reservations department on 01242 862352 for enquiries.

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