From staying at the hotel to bringing your dog… everything you need to know about Greenway is right here.
With our valet parking and personal concierge to carry your bags, we provide our guests with an extra special service as soon as you arrive. We want everyone to feel relaxed at The Greenway Hotel and Spa – a home away from home.
All our guest information can be found in our full rooms compendium, here. You will also be provided with a QR code upon check-in to this information.
Rooms are ready from 3.00pm on the day of arrival, and checkout time is 11.00am on the day of departure.
Smart casual attire is required throughout the entire Greenway Hotel and Spa property. In the award-winning restaurant, no leisure wear or trainers are permitted. Robes are permitted in the spa facility only.
Here at The Greenway Hotel and Spa, we value our relationships with travel agents worldwide and want to make sure that the reservations procedure is as smooth as possible.
Please find below our GDS codes for the hotel.
Amadeus – WV GLORGRE
Galileo / Apollo – WV 8838
Sabre – WV 30477
Worldspan – WV 42525
DHISCO – WV 115669
All of our rooms include the following unless specified: VAT (at prevailing rate), tea and coffee making facilities in bedroom, Wi-fi, luxury bathroom amenities, fluffy bathrobe, digital TV with Freeview, DVD player, iron & ironing board, complimentary bottled water, complimentary fruit.
We want to ensure all Greenway Hotel guests receive the best service possible; from the start of a reservation through to the day of departure. As such, we guarantee you the best online price when you book direct with us. Find out more about our price promise, here.
Each room includes a luxury bathrobe, slippers, complimentary toiletries and a hairdryer.
Yes, we invite dog owners to bring their dogs to stay at our hotel and have a selection of dog friendly rooms for you to choose from. To keep pets and guests happy, we do have a dog policy that we ask all dog owners to follow.
We charge £25.00 per dog, per night.
Children are allowed at The Greenway Hotel and Spa, but no child residents under the age of 16 should be left alone in a bedroom. Your children remain the sole responsibility of you as guardian or parent.
Selected Master and Feature rooms can take one additional bed for children under 12 years, these are charged at £35 per night bed and breakfast. Please contact us to check availability. Please request a cot if required upon booking. Cots are charged at £15 per night.
We do not have designated accessible rooms, but certain requests can be accommodated. Please call the hotel on 01242 862 352 with your requirements. Emergency escape procedures are in each bedroom. In the event of an emergency, our management and operational team will designate a member of staff to assist guests with specific needs. This can be arranged on check-in. Bedroom flooring is carpet. All bedrooms have en-suite bathrooms. All bathroom floors are tiled. Rubber anti-slip bath mats are provided in the bathrooms. The Lodge is situated away from the main hotel at the bottom of the drive. This is a 2 minute walk from the main hotel. The Lodge has its own car parking space available a short distance from its main entrance. Emergency escape procedures are in each bedroom.
Fully flexible cancellation terms. Reservations can be cancelled or amended without charge up to 48hrs prior to arrival.
A credit or debit card will be required to secure the booking but will not be charged until your arrival at the hotel. In the event of a cancellation or amendment with less than 48 hours notice, the full balance will be due and payable using the payment method provided. Guests with confirmed reservations who do not fulfil their reservations will be considered as a non-arrival and will therefore be charged in full. Further details regarding our terms and conditions can be found on our website, https://www.thegreenwayhotelandspa.com/terms/
A discretionary service charge of 7.5% will be added to your final account for residential guests, 10% on food and beverage for non-resident guests, and 5% on events. It is company policy that 100% of this charge is passed directly and equally on to all our team, to ensure our teams are rewarded for their commitment.
Our teams are encouraged not to accept gratuities during your stay, and we would ask that you are not offended if they decline any kind gestures.
The Garden Room Restaurant is open for:
Breakfast
Everyday 8.00am – 10.00am
Afternoon Tea
Everyday 2.30pm – 4.30pm
Sunday Lunch
12.00pm – 2.00pm
Dinner
Everyday 6.30pm – 8.30pm
The Orchard Brasserie is open for:
Lunch
Everyday 12 noon – 3.00pm
Afternoon tea
Monday – Saturday 1.00pm – 4.30pm
Served in our Garden Room or on our terraces
Monday – Saturday 1.00pm – 4.30pm
Smart Casual in The Garden Room Restaurant.
Relaxed dress code; robes and slippers at Orchard Brasserie.
Samples of menus can be found on our dedicated menu page here.
We can cater for all dietary requirements, please speak to a member of our team.
For all dining options please call 01242 862 352 and we will be happy to advise you.
Dogs are welcome to relax in our Drawing Room whilst owners enjoy a light lunch or some refreshments but not in our Orchard Brasserie and Garden Room Restaurant.
Yes, we have a dedicated vegan and vegetarian menu, with zero compromise on quality and variety.
Monday to Friday | 7.00am until 9.00pm
Saturday & Sunday | 8.00am to 8.00pm
Non-residents can book spa facility use when booking a spa day or spa treatments.
Hotel guests will receive 3 hours complimentary spa facility usage when booking a minimum 55 minute TEMPLESPA treatment.
If guests do not require treatments, they can book 90 minutes complimentary facility usage, including our thermal pool, outdoor hot tub, thermal suite and gym. Please note that due to limited capacity facility use must be pre-booked prior to arrival and will be subject to availability.
We have created a relaxed, tranquil environment please support this by following our spa etiquette:
Non-smoking area • Mobile free area • Please wear swimwear at all times • Please wear bathrobes in public areas
Robes, towels and slippers are provided during your visit. Hairdryers and toiletries are available in changing rooms and hotel guest rooms. Remember to bring your swimwear, gym wear, suitable non slip footwear and trainers.
Children’s Pool Access: Children under 4 are not permitted to use the pool or spa facilities. Children aged 4 – 16 must be accompanied by parents at all times and are only permitted during selected times.
Family pool access is between 8.00am – 9.00am and 5.00pm – 6.30pm.
(Pool access must be pre-booked and will be charged at £10.00 per child).
Please note that due to limited capacity all bookings must be made in advance and will be subject to availability. Pre-book here.
Please arrive 10 minutes before your appointment time to fill out necessary medical questionnaires. Late arrival for
treatments may result in your treatment time being reduced.
Please inform a member of staff of any illness, injury or health issue that may be relevant to your treatment or visit at the time of booking.
Please inform at the time of booking and when visiting if you are pregnant, so that we can advise what
facilities are safe to use. Treatments are available after the first 3 months.
Treatments require 48 hours’ notice to cancel or move, failure to do so will result in full payment.
You can contact our spa team to apply or visit our membership page here for more details.
Yes. No two weddings are the same and we pride ourselves on offering a completely bespoke service, tailored to your specific requirements. Call for advice on 01242 862352.
Yes. No two weddings are the same and we pride ourselves on offering a completely bespoke service, tailored to your specific requirements. Call for advice on 01242 862352.
Find us
By Car
Sat Nav: GL51 4UE
By Train
Nearest Train Station:
Cheltenham Spa http://www.thetrainline.com/stations/cheltenham-spa
By Helicopter
We have a helipad close to the main hotel. Please call us in advance of your visit and we will provide you with our helipad co-ordinates.
Our team can help you tailor your next corporate event to suit all your needs.
Yes, we offer exclusive use for more information please contact a member of our team on 01242 862352 or email us
Yes, we offer both interactive and challenging activities that test group communication skills, help you bond as a team and overcome obstacles. Visit our team day page for information.
Sat nav: GL51 4UE
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Directions from the North
Head south on M5. At Junction 11A, take the A417 to London/Cirencester then take the A46 exit to Stroud/Cheltenham. At the roundabout, take the 1st exit onto Shurdington Rd (A46). Turn right onto Greenway Ln. The Greenway Hotel & Spa is signposted on your right just outside Shurdington.
Directions from the South
Head northeast on M5. At Junction 11A, take the A417 to London/Cirencester. At the roundabout, take the 1st exit onto the A417 then take the A46 exit to Stroud/Cheltenham. At the roundabout, take the 1st exit onto Shurdington Rd (A46). Turn right onto Greenway Ln. The Greenway Hotel & Spa is signposted on your right just outside Shurdington.
Nearest Train Station is Cheltenham Spa.
We have a helipad close to the main hotel. Please call us in advance of your visit and we will provide you with our helipad co-ordinates.
The Greenway Hotel & Spa
Shurdington,
Cheltenham,
Gloucestershire,
GL51 4UG
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There is complimentary parking on site.
There are no electric vehicle charging points on-site.
Yes, we invite dog owners to bring their dogs to stay at our hotel and have a selection of dog friendly rooms for you to choose from. To keep pets and guests happy, we do have a dog policy that we ask all dog owners to follow.
We provide a doggy welcome letter, dog bed, bowl, toy and chew on check-in to ensure your dog has the most comfortable stay in one of the best dog friendly hotels in Cheltenham.
We charge £25.00 per dog, per night.
Dogs are the full responsibility of their owners and should be well behaved.
You are responsible for cleaning up after your dog whilst in the gardens and grounds.
You are responsible for any damage or noise disruption to other guests caused by your dog and will be charged for any such damage.
An additional night’s room charge will be applied should deep cleaning of your room be necessary.
Read our full dog policy here.
The Greenway Hotel & Spa
Shurdington,
Cheltenham,
Gloucestershire,
GL51 4UG
(Sat Nav GL51 4UE)
