FAQs for lodges - The Greenway Hotel & Spa

When you arrive at Bovey Castle, pull up outside the front of the hotel and a porter will come and welcome you. For directions to Bovey Castle, please visit https://www.thegreenwayhotelandspa.com/about/location/

We offer check in from 4pm. We request that you arrive at this time or later.

You are able to unload outside your lodge, but we request cars are left in the designated lodge car park which is just a short walk from your lodge. This keeps the traffic to a minimum around the lodges and to ensures access for emergency vehicles.

We will confirm your credit card details on arrival and then any extras can be charged to your lodge and paid for on departure with Reception.

Each of our lodges is equipped with the following items as standard:

Dishwasher with complimentary tablets
Fridge and freezer
Toaster and kettle
Nespresso machine
Oven, hob and microwave
All crockery, cutlery, glassware and cooking & serving equipment
Utility room with washing machine and tumble drier – detergent tablets are provided
Iron and ironing board
TV with limited Freesat and Google Chromecast in the living room
Wifi speaker
DVD player in the living room
Complimentary WiFi throughout the lodge
Complimentary tea, coffee, sugar, milk

Bed linen, bath and hand towels are supplied in each lodge, along with slippers and robes. (Swimming pool towels are available in the pool changing rooms).
Tea towels, kitchen roll, washing up liquid, bin bags and toilet rolls are also provided for your convenience.
Each lodge has a gas fire in the lounge and central heating throughout.

Each individual bedroom has two TempleSpa shampoo, conditioner, shower gel and hand soap. We advise guests to bring all other required toiletries with them.

All bedrooms will be set-up as double rooms as standard. If twin beds are required in any of the bedrooms, please advise a member of our reservations team prior to arrival and we will ensure this is arranged.

Yes, please separate food to be recycled into the caddy and place bottles next to the main bin.

We are able to set up your lodge for children by providing cots for babies with bed linen, highchairs in the dining area and stair gates. Extra beds can also be provided for children (up to 14yrs, and a maximum of 2 beds).

Please let the Reservations team know prior to arrival if you require any of the above equipment in your lodge.

Your lodge will be serviced after every three days. The kitchen area will not be serviced throughout your stay.

Please leave your rubbish bags outside your lodge by 11am each day for collection.

One lodge is accessible for a wheelchair with a disabled parking bay outside. There is a ramp going into the living, dining and kitchen area and one ground floor bedroom. However, please note, none of the inside areas of the lodge, including the bedroom and shower room are adapted for a wheelchair user.
If required, please request this lodge at the time of booking to ensure availability.

Yes, up to 2 dogs are allowed to stay in the lodge – we can provide bowls, bedding and dog crates if required. Each dog is £25 per night.
Please let the Reservations team know prior to arrival if you are bringing your dog/s with you.

You will have access to all of the facilities that the Resort has to offer, subject to opening times. For more information, please visit www.thegreenwayhotelandspa.com.

Whilst we do not charge a deposit, any breakages will be charged to your bill – please inform Reception.

We request that there are no more than 8 people on the balcony of the lodge at any one time.

Buggies may be hired for £37.50 per day, subject to availability. Please request with the Reservations team prior to arrival.

We do have a limited number of bikes available for hire & use around the estate and please feel free to bring your own.

A welcome pack including tea, coffee, sugar, cookies and milk will be supplied for your arrival. You can purchase a basic grocery pack from the hotel, which will be in your lodge on arrival.

Unfortunately there is not, but basic grocery packs are available to purchase. There is no convenience store on site, but the local village of Moretonhampstead has a well-stocked Co-op, butcher, baker, greengrocer and newsagent.

Please contact Reception who will be able to provide directions.

Yes, most of the main supermarkets will deliver. Please ensure that your order includes your name and that you are staying in a lodge and that they are directed to the main hotel reception. If you place your order for the day of your arrival, please ensure it is delivered after your arrival from 4pm as we are unable to deal with these items.

Any deliveries arriving before 4pm will be refused. Please advise the Reservations team if you are having a delivery.

Yes. We offer continental and English breakfast packs which can be pre-ordered for your arrival and during your stay.

View our menus

Yes, but we request that you book a table for this in advance.

Smith’s Brasserie: Open from 9.30am each day until 6.30pm (last orders for dinner, except Monday and Tuesday evenings when last orders are 9.30pm).
The Great Western Grill: Open for dinner Wednesday – Sunday evenings, 6.30pm until last orders at 9.30pm. (Children must be 5 or over to dine in the Great Western Grill and the dress code is smart/casual)
Sunday lunch: Available 12.30pm until 2.30pm and afternoon tea is available each day.

Yes, you can order a grocery pack for arrival, and breakfast and dinner can be delivered to your lodge. Some dining options require 24hrs notice. Should you wish to have dinner delivered to you on your day of arrival, please pre-order it in advance.

View our menus

Yes, gas barbecues are available in all lodges during the summer months. We supply the gas for these, but request that you clean the barbecue after use.

Yes – please click the below for menus.

View our menus

Yes – drinks packs are available to order prior to your arrival and during your stay.

View our drinks menus

No – takeaway vehicles are not permitted on site.

We are currently unable to offer this service.

All facilities will be available to you during your stay. We do advise advance bookings to avoid disappointment.

Yes, our swimming pool, leisure facilities and spa are open. Family swimming is available between 9am and 5pm. Children are not permitted in the pool after 5pm and have to be aged 16 years to use the gym facilities.

We offer family sessions for most of our activities, where adults can accompany their children.

Unfortunately there is not a crèche.

We have a limited supply of staff who babysit and meet the usual CRB standards. Please contact our reception team if you wish to book them.

Alternatively, we work with Tinies nanny agency, based in Plymouth. Please contact them should your require babysitting.
Telephone: 01566 773885 | Email: cornwall@tinies.com

Check-out time is by 11am. (Please note that there is no facility for late check-out). Please check out at the Hotel Reception prior to departing.

Yes, you are welcome to use the facilities after you have checked out.

Bovey Castle Hotel,

North Bovey,

Dartmoor National Park,

TQ13 8RE

T 01647 445000 / E info@boveycastle.com

T 01647 445007 / E reservations@boveycastle.com